Spa Etiquette

Zi Spa's focus is to deliver a consistent, up-scale spa experience.

To uphold this we will:

  • Notify you the day before to confirm your appointment.
  • Schedule standing appointments for our regular clients who request a particular technician or date/time.
  • Allow enough time for every appointment so we are on time for you.
  • Provide you with educated and professional therapists, technicians and stylists.

In Return We Ask That You:

  • Please do not bring children so we can provide a peaceful setting.
  • Arrive 20 minutes prior to your appointment time.
  • Silence your cell phones, pagers and radios before entering the spa.
  • Hold conversations at a considerate volume.
  • Secure valuables, as Zi Spa will not be responsible for lost or stolen items.
  • Undress completely for body services, your therapist will keep your body draped in all services and only expose area to be worked upon. Swimsuits are optional in some of these services.
  • Allow the therapist to perform a service as reserved and timed.
  • Give the therapist feedback as to your comfort and special troubled areas.
  • Know that you may be silent or quietly talkative.
  • Share public space respectfully with other spa goers.
  • Know if gratuities are included or not and be prepared according to your experience and desire to tip or not.
  • Relax, yet respect that the room must be prepared and used for the next client; so know that you must vacate treatment room upon completion of service within a reasonable amount of time.
  • Give honest feedback to the therapist, owner, receptionist, etc., as operation personnel cares to know if your spa experiences was as expected.

Tipping

  • As in all services-related businesses it is common practice to tip the person who has done a good job to the satisfaction of the customer. The rule of thumb in day spas is 15%-20% of the cost of service. Zi Spa will provide an envelope at the front desk when checking out for you to place the gratuity into it with the therapist's name. You do not have to carry money around with you and worry about this while enjoying the spa facilities.

Unacceptable behavior

What client behavior would be considered bad manners? When should a guest be removed from the spa?

  • Lewd behavior
  • Inebriated
  • Demeaning and abusive behavior toward receptionists or therapists.
  • Guest insisting upon services without an appointment when spa is fully booked.

Appointments

Pre-booking is essential for both weekday and weekend treatments. To ensure requested appointment time it is recommended you make your appointment 3-4 weeks in advance.

Cancellations

Zi Spa wants to offer our clients access to available appointments, and at the same time, retain our great employees by allowing them to maintain a steady flow of business. In order to do this we ask for a minimum 24-hour cancellation notice. In the event that it is not given, a 50% cancellation fee will be charged.

Spa packages, multiple services and group events will require a credit card deposit to reserve the time. A late cancellation or no-show will cause your credit card to be charged 100% of the services booked.

Product Guarantee and Return Policy

We are committed to home care results for your skin, body, hair and nails. If you are not satisfied with a product purchased please notify us with-in 2 weeks so our trained technicians can assist you with an alternative to meet your needs.